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How to prevent SIM-swapping fraud

Mobile service provider Safaricom has a way of preventing sim swap by enabling owners of mobile phone lines to white list the lines.  This prevents any other person from visiting a mobile phone shop and initiating a sim swap.


The self-whitelisting enables the owner of the mobile phone line to lock it hence preventing any unauthorised sim swap.

This is possible by dialling *100*100# from your Safaricom line.

“This is a service that ensures that a customer’s line/SIM card can only be replaced by visiting a Safaricom Shop or Care desk with your ID, or by calling Safaricom customer care”, says Safaricom on its website.

Self-whitelisting prevents customers from losing money deposited in their mobile phone wallets to fraudsters.


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